Right of withdrawal
Consumers have a one-month right of withdrawal.
right of withdrawal
You have the right to withdraw from this contract within one month without giving any reason. The cancellation period is one month from the day on which you or a third party named by you who is not the carrier took possession of the goods.
In order to exercise your right of withdrawal, you must send us (Robert Winter, Ludwig-Thoma-Str. 7, 86485 Biberbach, Germany, info@frogal.de, telephone: 015117736236) a clear statement (e.g. a letter sent by post or an e-mail). -Mail) about your decision to revoke this contract. You can use the attached sample revocation form for this, but this is not mandatory.
To meet the cancellation deadline, it is sufficient for you to send the communication regarding your exercise of the right of cancellation before the cancellation period has expired.
Consequences of revocation
If you revoke this contract, we have paid you all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us have), immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment. We may refuse repayment until we have received the returned goods or until you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you send back the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
The right of withdrawal does not apply to the following contracts:
Contracts for the supply of sound or video recordings or computer software in a sealed package if the seal has been broken after delivery.
|
Model withdrawal form (If you wish to cancel the contract, please complete and return this form). – To Robert Winter, Ludwig-Thoma-Str. 7, 86485 Biberbach, Germany, info@frogal.de - I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following - Ordered on (*)/received on (*) - Name of the consumer(s) - Address of the consumer(s) - Signature of consumer(s) (only in case of paper communication) - Date(s) (*) Delete where inapplicable. |
Download the sample revocation form (PDF)
To view PDF files, you need, for example, the free Acrobat Reader. The Acrobat Reader is available as a free download on the website of Adobe. download Acrobat Reader